Course Description

There are many occupations in which your appearance simply does not matter. Millions of people work remotely from their homes, or in offices where they are guaranteed to never see a customer. In these environments there is a strong argument to be made that professional attire is simply unnecessary. But law enforcement is not one of those professions. 

In law enforcement, citizens look to you for help in their time of need and your appearance sends a message about your professionalism and legitimacy. When encountering difficult people in volatile situations, gaining voluntary compliance begins with the ethical appeal that is rooted in your professional appearance and speech. Furthermore, your appearance should clearly communicate that you are, in fact, a police officer rather than a random sloppily dressed person with a firearm. 

In this two hour webinar, Chief Harry P. Dolan (ret.) will discuss the importance of professional appearance of law enforcement officers as a vital part of effective communication and maintaining public trust.


CEO, Dolan Consulting Group

| Chief Harry Dolan (Ret.)

Harry P. Dolan is a 32-year police veteran who served as a Chief of Police since 1987. As one of the nation's most experienced police chiefs, he brings 25 years of public safety executive experience to Dolan Consulting Group. He retired in October 2012 as Chief of Police of the Raleigh (N.C.) Police Department, an agency comprised of nearly 900 employees in America's 42nd largest city.

Chief Dolan began his law enforcement career in 1980 as a deputy sheriff in Asheville, North Carolina and served there until early 1982, when he joined the Raleigh Police Department, where he served as a patrol officer. In 1987, he was appointed Chief of Police for the N.C. Department of Human Resources Police Department, located in Black Mountain. He served as Chief of Police in Lumberton, N.C. from 1992 until 1998, when he became Chief of Police of the Grand Rapids, Michigan Police Department. He served in that capacity for nearly ten years before becoming Chief of the Raleigh Police Department in September 2007. As Chief, he raised the bar at every organization and left each in a better position to both achieve and sustain success.

Harry Dolan has lectured throughout the United States and has trained thousands of public safety professionals in the fields of Leadership & Management, Communications Skills, and Community Policing. Past participants have consistently described Chief Dolan's presentations as career changing, characterized by his sense of humor and unique ability to maintain participants' interest throughout his training sessions. Chief Dolan's demonstrated ability to connect with his clientele and deliver insightful instruction all with uncompromising principles will be of tremendous value in the private sector.

Chief Dolan's unbridled passion to achieve service-excellence is a driving force behind Dolan Consulting Group. He is a graduate of Western Carolina University and holds a Master's Degree in Organizational Leadership and Management from the University of North Carolina at Pembroke.

Course curriculum

  • 1

    Before You Start

    • Consent Questions

  • 2


    • Why Professional Appearance Matters in Law Enforcement | Hour 1

    • Why Professional Appearance Matters in Law Enforcement | Hour 2