Course Description

In this two-hour webinar, Chief Harry P. Dolan (Ret.) will explain the importance of his Verbal Contact and Cover Principle, which has provided tens of thousands of public safety professionals throughout the United States with critical tools to both de-escalate verbal encounters and honor our Moral and Legal Duty to Intervene. This training is a critical component of his widely successful verbal de-escalation training—Surviving Verbal Conflict®.

Each of us has a duty to intervene to protect our fellow officers in the field. We routinely practice this principle regarding physical dangers. We watch our partners’ backs to warn them about physical dangers and physically intervene to protect them from those dangers. We would not hesitate to intervene if someone threatens our partner physically.  

But why, then, do we often stand by, acting powerless, when our partner loses his or her composure in a verbal altercation? Why do we fail to protect one another from being “rope-a-doped” into verbal interactions that can unnecessarily escalate situations and imperil their careers? This critical training provides public safety professionals with the vital skills to Survive Verbal Conflict®, thereby keeping the training tape from running out! 

Webinar learning objectives will include:

  • Acting pre-emptively before your fellow officers make career damaging statements
  • Recognizing why officers fall prey to the Rope-a-Dope Syndrome
  • Understanding the Language of the Street Fallacy
  • Utilizing the Sergeant Coffee technique to defuse volatile situations


CEO, Dolan Consulting Group

| Chief Harry Dolan (Ret.)

Harry P. Dolan is a 32-year police veteran who served as a Chief of Police since 1987. As one of the nation's most experienced police chiefs, he brings 25 years of public safety executive experience to Dolan Consulting Group. He retired in October 2012 as Chief of Police of the Raleigh (N.C.) Police Department, an agency comprised of nearly 900 employees in America's 42nd largest city.

Chief Dolan began his law enforcement career in 1980 as a deputy sheriff in Asheville, North Carolina and served there until early 1982, when he joined the Raleigh Police Department, where he served as a patrol officer. In 1987, he was appointed Chief of Police for the N.C. Department of Human Resources Police Department, located in Black Mountain. He served as Chief of Police in Lumberton, N.C. from 1992 until 1998, when he became Chief of Police of the Grand Rapids, Michigan Police Department. He served in that capacity for nearly ten years before becoming Chief of the Raleigh Police Department in September 2007. As Chief, he raised the bar at every organization and left each in a better position to both achieve and sustain success.

Harry Dolan has lectured throughout the United States and has trained thousands of public safety professionals in the fields of Leadership & Management, Communications Skills, and Community Policing. Past participants have consistently described Chief Dolan's presentations as career changing, characterized by his sense of humor and unique ability to maintain participants' interest throughout his training sessions. Chief Dolan's demonstrated ability to connect with his clientele and deliver insightful instruction all with uncompromising principles will be of tremendous value in the private sector.

Chief Dolan's unbridled passion to achieve service-excellence is a driving force behind Dolan Consulting Group. He is a graduate of Western Carolina University and holds a Master's Degree in Organizational Leadership and Management from the University of North Carolina at Pembroke.

Course curriculum

  • 1

    Before You Start

    • Consent Questions

  • 2


    • “Verbal Contact and Cover” for Law Enforcement Professionals | Hour 1

    • “Verbal Contact and Cover” for Law Enforcement Professionals | Hour 2