The policing of college and university campuses poses unique challenges for law enforcement and safety professionals. Many college campuses foster a politically active environment in which students and faculty feel compelled to challenge authority on a regular basis. This makes for a particularly challenging environment for officers who must keep the peace while also respecting the First Amendment rights involving freedom of speech and assembly.
This high-pressure environment is exacerbated further by the overwhelming prevalence of individuals with recording devices at the ready, always prepared to record police-citizen interactions and upload them to the internet without proper context. Furthermore, campus police and safety officers are encountering young people suffering mental health struggles at unprecedented levels, making their job even more challenging.
In this environment, have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner? Surviving Verbal Conflict® verbal de-escalation training can provide campus police and safety officers with time-tested, evidence-based communication skills proven to help de-escalate potentially volatile situations, safeguard officers’ emotional and professional well-being and significantly enhance the agency’s professional image.
This 2-hour webinar will introduce the attendee to the basic tenants of the Surviving Verbal Conflict® system with a particular emphasis on keeping the peace in a college campus environment. It will give the attendee a basic foundation in verbal de-escalation skills that the attendee can start to practice and apply immediately in their work. Attendees who do follow through on practicing the basic skills taught in this webinar will be well on their way to becoming more effective professionals in interpersonal communication in the college campus environment.
Topics covered will include:
CEO, Dolan Consulting Group
| Chief Harry Dolan (Ret.)
Harry P. Dolan is a 32-year police veteran who served as a Chief of Police since 1987. As one of the nation's most experienced police chiefs, he brings 25 years of public safety executive experience to Dolan Consulting Group. He retired in October 2012 as Chief of Police of the Raleigh (N.C.) Police Department, an agency comprised of nearly 900 employees in America's 42nd largest city.
Chief Dolan began his law enforcement career in 1980 as a deputy sheriff in Asheville, North Carolina and served there until early 1982, when he joined the Raleigh Police Department, where he served as a patrol officer. In 1987, he was appointed Chief of Police for the N.C. Department of Human Resources Police Department, located in Black Mountain. He served as Chief of Police in Lumberton, N.C. from 1992 until 1998, when he became Chief of Police of the Grand Rapids, Michigan Police Department. He served in that capacity for nearly ten years before becoming Chief of the Raleigh Police Department in September 2007. As Chief, he raised the bar at every organization and left each in a better position to both achieve and sustain success.
Harry Dolan has lectured throughout the United States and has trained thousands of public safety professionals in the fields of Leadership & Management, Communications Skills, and Community Policing. Past participants have consistently described Chief Dolan's presentations as career changing, characterized by his sense of humor and unique ability to maintain participants' interest throughout his training sessions. Chief Dolan's demonstrated ability to connect with his clientele and deliver insightful instruction all with uncompromising principles will be of tremendous value in the private sector.
Chief Dolan's unbridled passion to achieve service-excellence is a driving force behind Dolan Consulting Group. He is a graduate of Western Carolina University and holds a Master's Degree in Organizational Leadership and Management from the University of North Carolina at Pembroke.
Consent Questions
Webinar Handout
Verbal De-escalation Training for Campus Police & Security: Surviving Verbal Conflict® | Hour 1
Verbal De-escalation Training for Campus Police & Security: Surviving Verbal Conflict® | Hour 2
