Course curriculum

  • 1

    Day 1

    • Before you begin...

    • Street Sergeant®: Evidence-Based First-Line Supervision Training Workbook

    • Day 1 - Morning Session

    • Day 1 - Afternoon Session

  • 2

    Day 2

    • Day 2 - Morning Session

    • Day 2 - Afternoon Session

  • 3

    Day 3

    • Day 3 - Morning Session

    • Day 3 - Afternoon Session

  • 4

    Day 4

    • Day 4 - Morning Session

    • Day 4 - Afternoon Session

  • 5

    Day 5

    • Day 5 - Morning Session

About This Course

Five-day first-line supervisory course critical for both new and experienced public safety supervisors committed to leading from the front. 

No public safety organization can function without well trained first-line leaders. The first-line supervisor is the most influential position within the organization. Their role, therefore, demands strong leadership, self-confidence, competence, management skills, and an understanding of how to influence their subordinates, the organization, and the community. 

This training utilizes existing research findings on effective field leadership and management within law enforcement agencies to provide tools for success for first line supervisors. Attendees will be introduced to the fundamentals of first line leadership, personnel management, coaching techniques to improve officer performance and confront officer misconduct—all with an emphasis on what successful leaders do to improve morale and organizational effectiveness. 

Course Objectives:

  • Evidence-based police field leadership.
  • Performance coaching.
  • Creating a motivated workplace and improving morale.
  • Confronting undesirable field performance.
  • Making discipline stick for the benefit of the team member and community.
  • Legally confronting toxic employees.
  • Ethical police leadership.
  • Supervisor liability.

Instructor(s)

Chief of Police (Ret.)

Harry Dolan

Harry P. Dolan is a 32-year police veteran who served as a Chief of Police since 1987. As one of the nation's most experienced police chiefs, he brings 25 years of public safety executive experience to Dolan Consulting Group. He retired in October 2012 as Chief of Police of the Raleigh (N.C.) Police Department, an agency comprised of nearly 900 employees in America's 42nd largest city.

Chief Dolan began his law enforcement career in 1980 as a deputy sheriff in Asheville, North Carolina and served there until early 1982, when he joined the Raleigh Police Department, where he served as a patrol officer. In 1987, he was appointed Chief of Police for the N.C. Department of Human Resources Police Department, located in Black Mountain. He served as Chief of Police in Lumberton, N.C. from 1992 until 1998, when he became Chief of Police of the Grand Rapids, Michigan Police Department. He served in that capacity for nearly ten years before becoming Chief of the Raleigh Police Department in September 2007. As Chief, he raised the bar at every organization and left each in a better position to both achieve and sustain success.

Harry Dolan has lectured throughout the United States and has trained thousands of public safety professionals in the fields of Leadership & Management, Communications Skills, and Community Policing. Past participants have consistently described Chief Dolan's presentations as career changing, characterized by his sense of humor and unique ability to maintain participants' interest throughout his training sessions. Chief Dolan's demonstrated ability to connect with his clientele and deliver insightful instruction all with uncompromising principles will be of tremendous value in the private sector.

Chief Dolan's unbridled passion to achieve service-excellence is a driving force behind Dolan Consulting Group. He is a graduate of Western Carolina University and holds a Master's Degree in Organizational Leadership and Management from the University of North Carolina at Pembroke.

Attorney & Director, Dolan Consulting Group

Matt Dolan

Matt Dolan is a licensed attorney in the State of Illinois, who specializes in training and advising public safety agencies in matters of labor and employment law. His practice experience focuses on employment discrimination claims brought under federal law, including Title VII of the Civil Rights Act of 1964 ("Title VII"), the Americans with Disabilities Act ("ADA"), and the Age Discrimination in Employment Act ("ADEA"). He received his Bachelor's Degree in Political Science from DePaul University and his J.D. from Loyola University Chicago School of Law. Matt serves as a public safety instructor with Dolan Consulting Group. He has trained and advised thousands of public safety professionals throughout the United States in matters of legal liability related to personnel management.