About This Course

Verbal De-escalation training provides public safety professionals with time-tested communication skills proven to help de-escalate volatile situations, safeguard fellow officers’ emotional and professional well-being, and significantly enhance the agency’s professional image. The course also provides opportunities for the participants to participate in practical skill building so that when they complete the two-day training they are well on their way to becoming more effective professionals in communication.

Course Objectives

  • Improve public safety professionals’ verbal communication skills.
  • How to apply Rhetoric- Aristotle’s Art of Persuasion (The art of using speech to persuade) when deflecting & redirecting verbal abuse.
  • Develop an understanding of Chief Dolan’s “Guardians of the Peace” concept, “Language of the Street Fallacy,” and “TUI Pattern” (texting, typing or talking under the influence).
  • Defuse potentially volatile verbal encounters.
  • Avoid the “Rope-A-Dope Syndrome.”
  • Understand the importance of managing “Hyper vigilance.”
  • Raise organizational morale and grasp the concept of “Police Legitimacy.”
  • Manage your verbal triggers & sidestep the “Niagara Falls Walk.”
  • Significantly enhance the agency’s image throughout the community.
  • Practice “Verbal Contact & Cover” principles.
  • Apply the FAA’s “Sterile Cockpit Rule” on duty.
  • Understand the importance of “Chief Dolan’s 24-Hour Rule” as a key component of communication success.

Instructor