Course Description

Data from a recent law enforcement recruiting and retention survey conducted within a major city police department suggests intrinsic reward is the strongest predictor of turnover. Simply stated, the feeling of making a positive difference in the world motivated officers to stay with the department. The more traditional motivators of pay, benefits, and job security were all mentioned yet intrinsic reward was the strongest.

What are we doing as leaders to harness the power of intrinsic motivation? This course will provide proven leadership concepts focusing on successfully leading the next generation of cops.

  • This webinar will cover the following topics:
  • The Generational Gap
  • The Power of Purpose
  • How Good Leaders use Recognition to Motivate Employees
  • The Feedback Basics

Each topic is bolstered by actual case studies providing participants with real life examples and applications of the leadership topics.


| Major Paul Luster

Major Paul W. Luster is an 18-year veteran of the Kansas City, MO Police Department. He brings a unique blend of professional experience to the classroom having served assignments in the patrol, investigations, and administration. Paul currently holds the rank of captain and serves as the operations supervisor at the department’s crime laboratory. In addition to those duties, he instructs leadership and communications courses on a regular basis. Students enjoy Paul’s humble approach, humor, and ability to engage the class throughout training courses. Paul continuously researches current topics and trends and incorporates them into training opportunities. He emphasizes the importance of effective communication and how it plays a significant role in the many facets of policing.

Paul graduated magna cum laude from Park University with a Bachelor of Science Degree in Criminal Justice – Law Enforcement and holds several specialty instructor certifications. He has been published in the topic of effective communications in policing.

Course curriculum

  • 1

    Before You Start

    • Consent Questions

  • 2


    • Motivating the Next Generation of Cops | Hour 1

    • Motivating the Next Generation of Cops | Hour 2