About This Course

This webinar has been designed to provide information for public safety agencies responding to today’s uniquely and challenging incidents of organized protests and spontaneous events. It is vital that agencies strengthen their respective reputations with regard to community-oriented government by enhancing its capability to professionally respond to civil protests and spontaneous disorder events.

The webinar presenters will be some of the experienced professionals in the field and will provide training for all sworn and civilian public safety personnel. The presentation will cover the following areas of subject matter:

  • History of Past Policing Tactics Utilized Responding to Civil Protests
  • Policing and the 1918 Influenza
  • Gathering Information and Preparation
  • Modern Intervention/Response Strategies and Police Legitimacy
  • Keys to Effective Verbal De-escalation in Crowds
  • Basic Types of Protests/Disorders
  • Roles and responsibilities/Rules of Engagement
  • Today’s Unique Equipment Considerations
  • Basic Response Formations
  • Challenges Making Arrests
  • After-action Reporting

Learning Objectives

  • Review public safety response to civil protest case studies: success and failure.
  • Understand the role of “Verbal De-escalation” when responding to civil protests.
  • Clarify the role of the agency’s chief executive, command staff, and all sworn and civilian members of the department before during and after an event. (Who is in charge of managing the demonstration/protest).
  • Discuss Intelligence and information management (how the police can prepare for protests).
  • Discuss modern responses to public protest/spontaneous events and police legitimacy.
  • Identify personal protective equipment options and consideration for police use at an organized or spontaneous protest or disorder event under pandemic conditions.
  • Discuss law enforcement personnel logistical considerations at an organized or spontaneous protest or disorder event under pandemic conditions.
  • Discuss crowd control squad formations and movement in response to an organized or spontaneous protest or disorder event under pandemic conditions.
  • Discuss mass arrest logistical considerations at an organized or spontaneous protest or disorder event under pandemic conditions.
  • Review the essentials of debriefing and the “After-action Report.”


CEO, Dolan Consulting Group

| Chief Harry Dolan (Ret.)

Harry P. Dolan is a 32-year police veteran who served as a Chief of Police since 1987. As one of the nation's most experienced police chiefs, he brings 25 years of public safety executive experience to Dolan Consulting Group. He retired in October 2012 as Chief of Police of the Raleigh (N.C.) Police Department, an agency comprised of nearly 900 employees in America's 42nd largest city.

Chief Dolan began his law enforcement career in 1980 as a deputy sheriff in Asheville, North Carolina and served there until early 1982, when he joined the Raleigh Police Department, where he served as a patrol officer. In 1987, he was appointed Chief of Police for the N.C. Department of Human Resources Police Department, located in Black Mountain. He served as Chief of Police in Lumberton, N.C. from 1992 until 1998, when he became Chief of Police of the Grand Rapids, Michigan Police Department. He served in that capacity for nearly ten years before becoming Chief of the Raleigh Police Department in September 2007. As Chief, he raised the bar at every organization and left each in a better position to both achieve and sustain success.

Harry Dolan has lectured throughout the United States and has trained thousands of public safety professionals in the fields of Leadership & Management, Communications Skills, and Community Policing. Past participants have consistently described Chief Dolan's presentations as career changing, characterized by his sense of humor and unique ability to maintain participants' interest throughout his training sessions. Chief Dolan's demonstrated ability to connect with his clientele and deliver insightful instruction all with uncompromising principles will be of tremendous value in the private sector.

Chief Dolan's unbridled passion to achieve service-excellence is a driving force behind Dolan Consulting Group. He is a graduate of Western Carolina University and holds a Master's Degree in Organizational Leadership and Management from the University of North Carolina at Pembroke.

| Scott W. Phillips, PhD

Scott is a full professor in the State University of New York – Buffalo State. In 2006, he earned a Ph.D. in Criminal Justice from the State University of New York at Albany. Since then he has published over 35 peer-reviewed research articles focusing on empirical examinations of police decision making, police attitudes, and police culture.

Scott’s research has examined the arrest and criminal charging decisions when officers handle domestic violence incidents, police officer’s attitudes about the use of force, police officer self-motivation, diffusion of policing innovations, aspects of police militarization, the use of body-worn cameras, and the factors influencing an officer’s use of deadly force.

Scott was selected twice as the Futurist Scholar in Residence with the Behavioral Science Unit at the Federal Bureau of Investigation’s National Academy in Quantico, VA. In addition, he worked in the COPS Office with the U.S. Department of Justice, and served as a police officer in Houston, TX.

| Chief Kenneth Dugger (Ret.)

Chief Dugger’s background includes over 35 years of law enforcement experience, 26 years as a supervisor or manager, retiring as a Chief from both the Broward County, and Monroe County, Florida Sheriff’s Offices. Mr. Dugger has been a member of the Broward Sheriff’s Office Field Force since 1992 and was the Training and Logistics Commander for the Broward Sheriff Office Field Force, a position he held for 11 years until his retirement.

Chief Dugger designed numerous training courses, field exercises and curriculum processes for field force mobilization, deployment, and sustainment and demobilization events. In Monroe County, Chief Dugger was the Law Enforcement Bureau Chief and developed, trained and equipped the Sheriff’s Office Rapid Deployment Force.

Chief Dugger has been involved in several hurricane recovery responses since Hurricane Andrew in 1992. He was the field commander for the Broward Sheriff’s Office Field Force assigned to storm ravaged Wauchula (Hardee County), Florida, after Hurricane Charlie in 2004. In the aftermath of Hurricane Wilma (Fort Lauderdale, Florida) in 2005, BSO Field Forces were again mobilized to assist in recovery efforts. Mr. Dugger has also co-commanded Broward Sheriff’s Office Field Forces during two Level 1 National Security Events, including the 2003 Fair Trade Area of the Americas protests in Miami, Florida, and the 35th General Assembly of the Organization of American States protests in Fort Lauderdale, Florida. Chief Dugger’s educational experience consists of an Associate’s Degree in Police Science, from Miami-Dade Community College; a Bachelor’s Degree in Criminology, from St. Leo College; and a Master’s Degree in Vocational Education Administration and Supervision, from Florida International University.

Philosophy of Training Emergency Responders: “I believe in creating realistic training and learning opportunities where students can develop their knowledge, skill, and abilities and apply them to real events where they can use those attributes to achieve operational success.”