Course Description

There is a vital need to prepare officers with the knowledge and skills to intercede and protect fellow officers from engaging in behaviors that might result in criminal liability, civil liability, or damage the reputation of the agency and the profession.  These skills go far beyond intervention after an incident has already unfolded. 

In this webinar, Chief Harry P. Dolan (Ret.) will discuss the tools of persuasion and de-escalation necessary to better equip officers to intervene before an excessive use of force or other deprivation of rights has occurred. Topics discussed will include:

  • Understanding the “Verbal Contact and Cover” Principle
  • Recognizing “Hot Buttons” and identifying the indicators that verbal conflict is about to lead to a potentially career-altering consequence for you or your partner
  • Understanding why police professionals fall prey to the “Rope-a-Dope Syndrome”
  • Recognizing the Role of “Groupthink,” “Diffusion of Responsibility,” “Bystander Effect,” and the “Power of One” as it relates to emergency situations


CEO, Dolan Consulting Group

| Chief Harry Dolan (Ret.)

Harry P. Dolan is a 32-year police veteran who served as a Chief of Police since 1987. As one of the nation's most experienced police chiefs, he brings 25 years of public safety executive experience to Dolan Consulting Group. He retired in October 2012 as Chief of Police of the Raleigh (N.C.) Police Department, an agency comprised of nearly 900 employees in America's 42nd largest city.

Chief Dolan began his law enforcement career in 1980 as a deputy sheriff in Asheville, North Carolina and served there until early 1982, when he joined the Raleigh Police Department, where he served as a patrol officer. In 1987, he was appointed Chief of Police for the N.C. Department of Human Resources Police Department, located in Black Mountain. He served as Chief of Police in Lumberton, N.C. from 1992 until 1998, when he became Chief of Police of the Grand Rapids, Michigan Police Department. He served in that capacity for nearly ten years before becoming Chief of the Raleigh Police Department in September 2007. As Chief, he raised the bar at every organization and left each in a better position to both achieve and sustain success.

Harry Dolan has lectured throughout the United States and has trained thousands of public safety professionals in the fields of Leadership & Management, Communications Skills, and Community Policing. Past participants have consistently described Chief Dolan's presentations as career changing, characterized by his sense of humor and unique ability to maintain participants' interest throughout his training sessions. Chief Dolan's demonstrated ability to connect with his clientele and deliver insightful instruction all with uncompromising principles will be of tremendous value in the private sector.

Chief Dolan's unbridled passion to achieve service-excellence is a driving force behind Dolan Consulting Group. He is a graduate of Western Carolina University and holds a Master's Degree in Organizational Leadership and Management from the University of North Carolina at Pembroke.

Course curriculum

  • 1

    Before You Start

    • Consent Questions

    • Download Workbook PDF

  • 2


    • Honoring Our Duty to Intervene | Hour 1

    • Honoring Our Duty to Intervene | Hour 1