Course Description

This webinar is designed to provide public safety professionals with an overview of the existing leadership development training offered by DCG throughout the country. We will discuss the process of influencing individuals by providing purpose, direction, and motivation while achieving the goals of the organization. In addition, we will review the concepts of developing the right mindset, performance theory, management, supervision, leadership, and principles of motivation. Lastly, it will reveal what effective leaders do to improve morale and organizational effectiveness.

  • Discovering What Effective Leaders do to Improve Morale & Organizational Effectiveness
  • Performance Theory
  • Developing the Right “Mindset”
  • What Employees Say They Admire Most in Managers & Supervisors
  • Chief Dolan’s Motivation Keys:

- Raise Expectations, tell them why, and involve team members in decision making, particularly in those areas impacting their work environment.


- Show them what right looks like (Military Phrase)

- Demonstrate enthusiasm whenever and wherever possible.

- Keep Your Sense of Humor!

- Put talent where it wants and needs to be.

- If you don’t know what motivates a person, ask.

- Constantly recognize individual and team successes; it’s critical to moving the organization forward.

- It’s OK to SPAR respectfully at meetings; it avoids Group Think and the Abilene Paradox.

- “Keep it fundamental” Simplicity

- Trust, Delegate and "Inspect What You Expect."

- “Chief Dolan’s Proximity Conundrum” & “Knock it Off” Principle

- “Why do supervisors and managers find it so difficult to hold subordinates accountable and track performance?”

- "An increase in the frequency of ‘Knock it Off Meetings’ directly corresponds with a decrease in Disciplinary Actions."

- Review Webinar Take-A-Ways & Closing Comments


CEO, Dolan Consulting Group

| Chief Harry Dolan (Ret.)

Harry P. Dolan is a 32-year police veteran who served as a Chief of Police since 1987. As one of the nation's most experienced police chiefs, he brings 25 years of public safety executive experience to Dolan Consulting Group. He retired in October 2012 as Chief of Police of the Raleigh (N.C.) Police Department, an agency comprised of nearly 900 employees in America's 42nd largest city.

Chief Dolan began his law enforcement career in 1980 as a deputy sheriff in Asheville, North Carolina and served there until early 1982, when he joined the Raleigh Police Department, where he served as a patrol officer. In 1987, he was appointed Chief of Police for the N.C. Department of Human Resources Police Department, located in Black Mountain. He served as Chief of Police in Lumberton, N.C. from 1992 until 1998, when he became Chief of Police of the Grand Rapids, Michigan Police Department. He served in that capacity for nearly ten years before becoming Chief of the Raleigh Police Department in September 2007. As Chief, he raised the bar at every organization and left each in a better position to both achieve and sustain success.

Harry Dolan has lectured throughout the United States and has trained thousands of public safety professionals in the fields of Leadership & Management, Communications Skills, and Community Policing. Past participants have consistently described Chief Dolan's presentations as career changing, characterized by his sense of humor and unique ability to maintain participants' interest throughout his training sessions. Chief Dolan's demonstrated ability to connect with his clientele and deliver insightful instruction all with uncompromising principles will be of tremendous value in the private sector.

Chief Dolan's unbridled passion to achieve service-excellence is a driving force behind Dolan Consulting Group. He is a graduate of Western Carolina University and holds a Master's Degree in Organizational Leadership and Management from the University of North Carolina at Pembroke.

Course curriculum

  • 1

    Before You Start

    • Consent Questions

    • Course Handout

  • 2


    • First Line Supervision Fundamentals | Hour 1

    • First Line Supervision Fundamentals | Hour 2