Course Description

This webinar is an examination of the dynamics of effective performance coaching and counseling within an organization.  Emphasis will be placed upon developing a solid understanding of performance theory, principles of motivation, and high-performance coaching.

Today’s organizational leaders must be provided with essential principles of providing team members with supportive and corrective feedback. Developing leader confidence to confront negative employee and supervisory behaviors free from emotional stumbling blocks, is vital to the leader’s success. Failure to master these fundamentals results in low morale and significant organizational stress.

In order to influence others and move today's work team forward, we must challenge managerial folklore and develop a clear understanding of how performance coaching principles lead to organizational goal attainment. This webinar will serve to provide leaders with the necessary skills and tools to both inspire team members to achieve success and effectively confront performance inadequacies.

Course Objectives:

  • Develop an understanding of why the leader’s failure to coach & counsel team members negatively impacts both service delivery and organizational morale
  • Identify and confront negative employee and supervisory behaviors free from emotional stumbling blocks
  • Develop a solid understanding of the performance theory, principles of motivation, high-performance coaching skills, and individual and team engagement strategies
  • Review the essentials of supportive and corrective feedback
  • Courageously confront negative performance issues
  • Retain the right people through mentoring and succession planning
  • Implement key strategies proven to improve productivity and morale


CEO, Dolan Consulting Group

| Chief Harry Dolan (Ret.)

Harry P. Dolan is a 32-year police veteran who served as a Chief of Police since 1987. As one of the nation's most experienced police chiefs, he brings 25 years of public safety executive experience to Dolan Consulting Group. He retired in October 2012 as Chief of Police of the Raleigh (N.C.) Police Department, an agency comprised of nearly 900 employees in America's 42nd largest city.

Chief Dolan began his law enforcement career in 1980 as a deputy sheriff in Asheville, North Carolina and served there until early 1982, when he joined the Raleigh Police Department, where he served as a patrol officer. In 1987, he was appointed Chief of Police for the N.C. Department of Human Resources Police Department, located in Black Mountain. He served as Chief of Police in Lumberton, N.C. from 1992 until 1998, when he became Chief of Police of the Grand Rapids, Michigan Police Department. He served in that capacity for nearly ten years before becoming Chief of the Raleigh Police Department in September 2007. As Chief, he raised the bar at every organization and left each in a better position to both achieve and sustain success.

Harry Dolan has lectured throughout the United States and has trained thousands of public safety professionals in the fields of Leadership & Management, Communications Skills, and Community Policing. Past participants have consistently described Chief Dolan's presentations as career changing, characterized by his sense of humor and unique ability to maintain participants' interest throughout his training sessions. Chief Dolan's demonstrated ability to connect with his clientele and deliver insightful instruction all with uncompromising principles will be of tremendous value in the private sector.

Chief Dolan's unbridled passion to achieve service-excellence is a driving force behind Dolan Consulting Group. He is a graduate of Western Carolina University and holds a Master's Degree in Organizational Leadership and Management from the University of North Carolina at Pembroke.

Course curriculum

  • 1

    Before You Start

    • Consent Questions

    • Download Course Materials

  • 2


    • Civil Unrest in 2024—Preparing for the Year Ahead | Hour 1

    • Civil Unrest in 2024—Preparing for the Year Ahead | Hour 2